Support

Straightforward answers for caring with Golden.

Reminders

Check that notifications are allowed for Golden in iPhone Settings and that the medication has an active schedule.

Restore Pro

Open Golden’s paywall and choose Restore Purchases while signed in with the Apple ID that made the purchase.

Export data

Open Settings in Golden and choose Export Data to create a portable copy of the records and photos you added.

Vet Visit Pack

Choose a pet and date range, add questions, then create and share the PDF from the Health tab.

Contact support

Email support@8greyscale.com. When writing, include your iPhone model, iOS version, Golden version, and a short description of what happened. Please do not send sensitive veterinary records unless they are necessary to resolve your request.

Safety

Golden is not a veterinary service and cannot respond to medical emergencies. If your pet may need urgent care, contact a veterinarian or emergency veterinary provider.